Semi-formal Dress Return Policy
Unconditional Return is accepted for semi-formal dresses within 15 days from the delivered date.
1.Contact our online customer service first to send a return request before sending any dresses back. For return out of defected/wrong items, you may need to send us some persuasive pictures or video to show the defect, wrong size/color, etc.
2.After return request is confirmed, please leave a paper about your Order Number & return reason in the package, send it back within 7 days, and email us the return shipping courier & tracking number.
3.Buyer is responsible for round-trip freight of return items, except those out of defective/wrong problem. In that case, return shipping fee will be prepaid on buyers’ part, and reimbursed by us when refund according to the actual shipping receipt.
4.For any return, please make sure items are in their original condition-unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with tags & other intact attachment.
5.We will give you the corresponding refund in 3-7 days after we receive returned item. Refund is processed upon confirmation and inspection of the return. Please allow up to additional 7 business days for the refund to appear on your credit card statement or Paypal account. Your bank or payment service may levy a small transaction charge.
6.For lost package, damaged items, missing items or size or color mismatched with order, we promise a full refund or resend a new package for free if buyer requests.
Important Note: For customers’ protection, please send return via a shipping service that can be tracked, such as Registered USPS, FedEx, UPS, DHL or other trackable post. Please be sure to keep shipping receipt, as well as the tracking information associated with the item(s) returned. We cannot guarantee refunds for returns sent via a non-trackable method.
Semi-formal Dress Cancellation Policy
Cancellation on semi-formal dress order for a full refund is accepted at any time before the order is shipped. If you would like to cancel your order, please contact us to request a cancellation.
Once the order is shipped out, cancellation is not allowed.
e appreciate your kind understanding and cooperation.