|Heel Type||Stiletto Heel|
|Shoes Embellishments||Imitation Pearl|
|Shoes Style||Mary Jane|
Quick Delivery Dresses(Wedding / Bridal Party/ Special Occasion)
Esimated Receiving Time = Processing Time (24 hours/ 7 days/ 15 days) + Shipping Time (3-10 days depending on your shipping address and shipping method)
Esimated Receiving Time = Processing Time (25 days - 30 days) + Shipping Time (3-10 days depending on your shipping address and shipping method)
Esimated Receiving Time = Processing Time (10 days - 15 days) + Shipping Time (3-10 days depending on your shipping address and shipping method)
* The Time above is an estimation. Days are counted as canlendar days.
* Due to different complication of special occasion dresses/ bridal party dresses, some dresses’ production time is about 7 ~ 15 days as provided in drop list.
Women’s Shoes Size Chart
*Our standard size might be different from your daily clothes size. Please do check each size details when choosing from standard size charts.
* Measure with undergarments similar to those you will wear under. Please do not measure over other clothing..
Your satisfaction is our long-term pursuit and up most concern. If there is any problem about our item, please do contact usfirst. We will try our best to help you.
In order to avoid problems, please double check your order detail (size, color, style) carefully before you place the order, as our goods are processed according to requirements in your order. All orders placed in our store obey our policy under any conditions.
We only accept return of items in their original condition. For any return or exchange, please make sure items are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with other intact attachment.
* Headpieces and Jewelry are final sale, no returns or exchanges without quality problem.
Please note that we don’t accept any return or exchange without our prior confirmation.
1 Sizing or Fitting Issues:
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by about one or two inches (3-5 cm) in either direction of the specified measurements. To ensure that dress will fit you perfectly, our tailors have reserved additional fabric in side seams to allow easy minor size modifications. That is, if you find dress not fit you, you can find a local tailor to make adjustments, which is quite easy and convenient.
If your dress size differs from the specifications of your order by more than two inches, feel free to choose from the following options:
1) You are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you for up to 20% of the product price (excluding shipping cost). If you need help on finding tailors, we are happy to recommend professional tailors we know.
2) You may return the dress after our confirmation; we offer free modification service to resize your dress. Buyer needs to prepay for the cost of return shipping, which will be reimbursed by us after dress arrival according to the actual shipping receipt buyer presents.
3) You may return the dress after our confirmation to receive a full refund. (Without confirmation, we do not accept return or refund.) Buyer needs to prepay for the cost of return shipping, which will be reimbursed by us when refund according to the actual shipping receipt buyer presents.
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible.
Color Deviation Issues:
Color representation varies by monitors. There is slight chromatic aberration by camera between color in photos and real dress color. Colors are subject to the actual dresses you get. For color deviation caused by monitors or cameras, it doesn’t belong to quality defect, sorry that we don’t accept return or refund.
Exchanges are only allowed for the items which are defective, wrongly shipped or damaged upon receipt. All items can only be exchanged for a replacement of the same price, please be aware that we will issue the replacements only after returned items are received.
4 Procedures of Return and Refund
-- For any items, if there is any problem to return or exchange, please contact us within 3 days after receiving the items. You may need to send us some persuasive pictures or video to show the defect, wrong size/color, etc. Once it is verified, you can send the item back to us only after you get our confirmation.
-- We will provide you our return address. It is required that the product should be sent back to us in 7 days after the return request is confirmed.
--Customer is responsible for all return shipping fees, except those out of defective quality problem. In that case, return shipping fee will be prepaid on buyers’ part, and reimbursed by us when refund according to the actual shipping receipt.
-- Please kindly email usthe return delivery information including shipping courier and tracking number within 7 days after you get our confirmation of return authorization.
-- We will give you the corresponding refund in 3-7 days after we receive returned item. Refund is processed upon confirmation and inspection of the return. Please allow up to additional 7 business days for the refund to appear on your credit card statement or Paypal account. Your bank or payment service may levy a small transaction charge. An e-mail notification will be sent to your email after refund is done.
Please notice that additional fee like plus large size fee or rush-order fee is not refundable if without special reasons. Returns are refunded in the method of original payment.
Important Note: For customers’ protection, please send return via a shipping service that can be tracked, such as Registered USPS, FedEx, UPS, DHL or other trackable post. Please be sure to keep shipping receipt, as well as the tracking information associated with the item(s) returned. We cannot guarantee refunds for returns sent via a non-trackable method.
5 In Additions
For custom-made items (either in custom color or custom style) that have no defect or quality problem, sorry that we don’t accept return or refund. If the customer want a return and refund just because he or she changes mind, or don’t like it anymore, we are sorry that we will not deal with it.
6 Order Changes and Cancellations
Our order fulfillment and shipping systems are designed to send orders quickly and efficiently. It is important to note that our dresses are made to order. Tailoring process begins as soon as an order has been placed, and materials cannot be reused. The good news is that after placing order, there is still time to change your mind in 72 hours. For changes, corresponding change fees will be charged on changes you need. Please contact us for detail when you need changes.
For cancellations, please refer to our cancellation policy below for details:
-- Orders cancelled within 72 hours of payment confirmation will be eligible for a full refund.
-- Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 70% of product purchase price.
-- Orders cancelled within 120 to 168 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 60-40% of product purchase price.
-- Orders cancelled beyond 168 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and up to 30% of product purchase price.
-- Once the order is shipped out, cancellation is not allowed.
For not made-to-order products, orders may be cancelled for a full refund at any time until the order is shipped.
If you would like to cancel your order, pleasecontact us to request cancellation.
We appreciate your kind understanding and cooperation.